At Marma Rituals, every product is thoughtfully crafted with carefully selected botanical ingredients to bring you a mindful and nourishing self-care experience.

We take great care in maintaining the quality, purity, and integrity of our products. For reasons of hygiene, safety, and product integrity, we follow a strict return and exchange policy.

We request that you carefully review the following terms before placing an order.

1. Returns & Exchanges

Due to the personal-care and wellness nature of our products, we do not accept returns or exchanges once an order has been delivered, except where required by applicable law or where an eligible product issue has been verified by our team.

Products that have been opened, unsealed, used, tested, sprayed, applied, or otherwise tampered with are not eligible for a change-of-mind return or refund.

This includes products that have been used only once or tested in a small quantity.

2. Change of Mind

We are unable to process returns, exchanges, or refunds for purchases made due to a change of mind or personal preference.

This includes, but is not limited to:

• Disliking the product's natural fragrance, colour, or texture.
• Finding the product unsuitable for personal preferences.
• Ordering an incorrect product or variation.
• Deciding that the product is no longer required.
• Having different expectations regarding the product's sensory experience.

We encourage customers to read product descriptions, ingredient lists, and usage instructions carefully before purchasing.

3. Skin Sensitivity & Allergic Reactions

Our formulations are created using thoughtfully selected botanicals, plant extracts, and naturally derived ingredients.

However, individual skin types and sensitivities vary, and even natural ingredients may cause irritation or allergic reactions in certain individuals.

We do not ordinarily offer returns or refunds solely due to individual skin sensitivity, allergic reactions, or personal incompatibility with an ingredient.

We strongly recommend performing a patch test before using any topical product, particularly if you have sensitive or allergy-prone skin.

Please review the complete ingredient list before purchasing and discontinue use if irritation occurs.

If you experience an unexpected reaction or have concerns about a product's safety or quality, please contact our Customer Care team so we can review the matter.

4. Damaged, Defective or Incorrect Products

While every order is carefully inspected and securely packaged, we understand that unforeseen issues may occasionally occur during transit.

If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us within 7 days of delivery at care@marmarituals.com.

To help us review your concern, please provide:

• Your order number.
• Clear photographs of the product and outer packaging.
• An unboxing video, if available.
• A brief description of the issue.

Our team will assess the concern and, where verified, arrange an appropriate resolution, including a replacement or refund where applicable.

Minor dents, scratches, or cosmetic imperfections on the outer packaging that do not affect the product's quality or usability will not ordinarily qualify for a replacement.

5. Products Purchased During Sales & Promotions

Products purchased during clearance sales, flash sales, promotional offers, or special discount campaigns are generally considered final sale.

Such purchases are not eligible for returns or refunds based on personal preference, change of mind, or incorrect selection.

This does not affect remedies available for verified damaged, defective, or incorrectly supplied products, or any rights under applicable law.

6. Final Sale Products

Certain products may be specifically marked as "Final Sale" on their product pages.

These products cannot be returned or exchanged for change-of-mind reasons.

Please review the product details carefully before completing your purchase.

7. Refund Processing

Where a refund is approved, our Customer Care team will communicate the applicable refund method and processing details.

Approved refunds will generally be initiated to the original payment method, where possible.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

8. Important Information

Marma Rituals reserves the right to assess product-related concerns individually and request reasonable supporting information before approving a replacement or refund.

Please do not send products back without first contacting our Customer Care team and receiving return instructions.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

9. Contact Us

For assistance with damaged products, incorrect orders, quality concerns, or refund-related enquiries, please contact:

Marma Rituals Customer Care

Email: care@marmarituals.com

Website: www.marmarituals.com

Our team will be happy to assist you.

Thank you for choosing Marma Rituals and making us a part of your everyday self-care rituals.